IqraPlay support

Version 2026-11-07

Contact us

Write to support@cognizen.ai. We answer within 3 working days. Reports you make in the app are looked at every day.

If you write about your player record, include your Player ID. You find it in the app under Settings, then Account.

Help

Trouble signing in

Signing in is for players aged 13 and over. You can sign in with Apple (on iPhone), with Google, or with a code we email you. A code works for 10 minutes; if it does not arrive, check your spam folder and ask for a new one. If you still cannot sign in, write to us with your Player ID.

My age is wrong

The month and year of birth you gave the first time you played online cannot be changed in the app. Write to us with your Player ID, found in Settings, then Account, and the right month and year. A parent or guardian can write for a child.

Blocking and reporting

Tap a player's seat or name to open their card. Block means you are never placed in a room with them again, and they are never told. Report sends us what happened, together with what the room itself recorded, and we look at every report daily. A room's host can also remove a player, which blocks them from that host's rooms.

Appeals

If you were muted, banned, or asked to sign in and think it was a mistake, write to us with your Player ID and tell us what happened. A parent or guardian writes for a player under 13.

Purchases and refunds

Coins are bought through the App Store or Google Play, and refunds follow their processes. For Apple, request a refund at reportaproblem.apple.com. For Google Play, see Google Play's refund help. A refunded purchase takes back the coins it gave.

My coins came back

When a gift you send cannot be received, its coins come back to you: for example a gift to a player who has no record with us, such as a recorded player in Quick Play. Nothing is lost, and nobody is charged for it.

The judge

The judge that scores a recitation is experimental and can be wrong. It is not a tajweed verdict, a certification or a religious ruling. The About screen in the app says what it listens for and what it does not.

Translations

IqraPlay is in English and Arabic, and the Arabic translation is a first draft. If a word looks wrong in your language, send a correction from Settings, then Feedback.

Delete your account or data

In the app

Open Settings, then Account. Choose Delete account if you signed in, or Delete my data if you play as a guest. It happens at once.

Without the app

Email support@cognizen.ai and ask for your account to be deleted. We reply to confirm, and we delete only after you answer that reply, so nobody can delete someone else's account by pretending to be them.

What is deleted, and what is kept

Deleting removes your player record, your progress on our servers, your friends, messages and recordings, and your wallet and gift history. Reports about you keep only their category and dates. If a record was flagged or banned, its keyed hashes and moderation records are kept for 90 days and then removed; that never applies to a player under 13. Purchase records are kept for 24 months with your identity removed, as the law on sales records asks. Section 8 of the privacy policy has the full list.

A copy of your data

Email us from the address you signed in with, or with your Player ID and display name, and ask for a copy of your data. We send it within one month.

For parents

Players under 13 can practise in Solo. Online they are in the audience: they watch games, send faces and phrases, and send one free MashaAllah a day. They cannot take a seat, speak in a room, type, sign in, add friends or buy anything, and their name online is chosen for them. Nothing of theirs is kept after deletion. To delete a child's data, use Delete my data on their phone, or write to us with their Player ID.